MetroPlusHealth HQ

"I had a great experience calling in today and was impressed by how quickly I reached a representative. Navigating the phone menu was straightforward and stress-free. Erna assisted me with my request and was incredibly patient, well-informed, and attentive throughout the entire conversation. It is clear that the team is genuinely focused on providing thoughtful, solution-oriented support. I really appreciated the respectful and empathetic service I received."

"I had a great experience with the phone support team recently. They were incredibly solution-focused and made me feel heard throughout the entire call. Melanie was particularly helpful and approached my issue with genuine empathy rather than just following a script. I really appreciated the short wait time and the consistent, caring service I received. It is clear that this team is truly customer-centered."

"Very rarely do I leave ratings, but Megan at MetroPlus has been so exceptional that I had to give her 5 stars and leave a comment. I’ve had a multitude of different insurance providers over the years, and MetroPlus is hands down the most attentive company I’ve ever dealt with. I’m surprised by how proactive they are. They consistently go above and beyond to keep me informed about every benefit available to me. I made an excellent choice when I chose them for certain!"

"I had such a positive experience with the phone support team recently. I spoke with Jose Modesto Pacheco, who was incredibly patient and attentive while helping me resolve an ongoing issue with my pharmacy copays. He took the initiative to call Caremark directly to fix the billing discrepancy, which saved me a lot of frustration. The representative at Caremark was also wonderful and took the time to explain the claims process clearly. It is rare to find such consistent, solution-focused support, and I am very grateful for their help."

"I had a great experience with the phone support team, even though the wait time was a bit long - NOT THEIR FAULT, it was just a busy day, renewal period is almost over so I get it! You have to be understanding and patient especially when renewing so late in the period, people!! The phone menu was clear, and I was able to speak with three different representatives who were all incredibly patient and helpful. Elizabeth and her colleagues were attentive, empathetic, patient, and truly solution-focused in addressing my concerns. It is clear that this team is customer-centered and genuinely cares about providing consistent service. I really appreciated their respectful and engaging approach throughout the process. Reasons like this and the excellent coverage I and my son have had for over a decade, are part of why I came back to and stay with MetroPlus Health!"